1. Introduction
Welcome to GetVapeCraft Dubai Marina ("we," "our," "us"). These Terms and Conditions govern your use of our website, services, and the purchase of products from our physical store located in Dubai Marina Mall and through our delivery services.
By accessing our website, visiting our store, or placing an order with us, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, please do not use our services or purchase our products.
Important: Our products are intended for adult smokers aged 21 years and above. By purchasing from us, you confirm that you meet the legal age requirement for purchasing vaping products in the United Arab Emirates.
2. Age Restriction and Legal Compliance
2.1 Age Verification
All customers must be at least 21 years of age to purchase vaping products from GetVapeCraft. We reserve the right to request valid government-issued identification to verify your age at the time of purchase or delivery.
2.2 Legal Compliance
Customers are responsible for ensuring that their use of our products complies with all applicable laws and regulations in the United Arab Emirates, including but not limited to:
- Federal Law No. 15 of 2009 regarding Tobacco Control
- Dubai Municipality regulations on vaping products
- Any other relevant federal or local legislation
Warning: It is illegal to sell vaping products to minors under the age of 21 in the UAE. Any attempt to purchase our products by individuals under the legal age will result in refusal of sale and may be reported to authorities.
3. Product Information and Descriptions
3.1 Product Accuracy
We strive to ensure that all product descriptions, images, and specifications on our website and in our store are accurate. However, we cannot guarantee that all information is completely error-free. Product packaging and materials may contain different information than what appears on our website.
3.2 Product Variations
Due to manufacturing processes and supplier variations, the actual product you receive may differ slightly from images shown on our website. These variations do not affect product quality or performance.
3.3 Pricing Information
All prices are in UAE Dirhams (AED) and are subject to change without notice. While we make every effort to provide accurate pricing, errors may occur. In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price.
4. Ordering, Payment, and Delivery
4.1 Order Acceptance
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to:
- Product unavailability
- Pricing errors
- Suspected fraudulent activity
- Failure to meet age verification requirements
4.2 Payment Methods
We accept the following payment methods:
- Cash on delivery (within Dubai delivery areas)
- Credit/Debit cards (Visa, MasterCard)
- Bank transfer (for bulk orders)
4.3 Delivery Services
We offer same-day delivery within Dubai Marina and surrounding areas. Delivery times are estimates and not guaranteed. Factors such as traffic, weather conditions, and order volume may affect delivery times.
Delivery areas include: Dubai Marina, JBR, Palm Jumeirah, DIFC, Downtown Dubai, Business Bay, Jumeirah Lakes Towers, Media City, Internet City, and Knowledge Village.
Free Delivery: We offer free delivery for orders above AED 100 within our standard delivery areas. For orders below AED 100, a delivery fee of AED 15 applies.
5. Returns, Refunds, and Warranties
5.1 Defective Products
If you receive a defective product, please contact us within 24 hours of delivery. We will replace the defective item or provide a refund, provided the defect is not due to misuse or improper handling.
5.2 Wrong Products
If you receive the wrong product, please contact us immediately. We will arrange for the correct product to be delivered and collect the incorrect item.
5.3 No Returns on Opened Products
Due to health and safety regulations, we cannot accept returns or provide refunds for opened vaping products, unless the product is defective.
5.4 Manufacturer Warranties
Some products may come with manufacturer warranties. These warranties are provided by the product manufacturers and are subject to their specific terms and conditions.
6. Health and Safety Information
6.1 Product Usage
Vaping products contain nicotine, which is an addictive substance. Our products are intended for use by adult smokers as an alternative to traditional tobacco products.
6.2 Health Warnings
By purchasing our products, you acknowledge and understand that:
- Nicotine is addictive and can be harmful to your health
- Vaping products are not recommended for non-smokers
- If you are pregnant, nursing, or have pre-existing health conditions, you should consult a healthcare professional before using vaping products
- Keep all vaping products out of reach of children and pets
6.3 Battery Safety
Some of our products contain lithium-ion batteries. Follow these safety guidelines:
- Do not expose batteries to extreme temperatures
- Do not puncture or damage batteries
- Use only the provided charging equipment
- Do not leave charging devices unattended
7. Intellectual Property
All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of GetVapeCraft Dubai Marina or our content suppliers and is protected by international copyright laws.
The GetVapeCraft name and logo are trademarks of our company. You may not use our trademarks without our prior written permission.
8. Limitation of Liability
To the fullest extent permitted by law, GetVapeCraft Dubai Marina shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
- Your access to or use of or inability to access or use our services
- Any conduct or content of any third party on our services
- Any content obtained from our services
- Unauthorized access, use, or alteration of your transmissions or content
9. Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy for information about how we collect, use, and disclose your personal information.
By using our services, you consent to the collection and use of your information in accordance with our Privacy Policy.
10. Changes to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes your acceptance of the new Terms and Conditions.
We will notify you of any material changes to these Terms and Conditions through a notice on our website or via email.
11. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes relating to these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of Dubai.
12. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
- Email: legal@getvapecraft.com
- Phone: +971 56 273 3572
- Address: Dubai Marina Mall, Marina Walk, Dubai Marina, UAE
- Business Hours: Sunday - Thursday: 10:00 AM - 11:00 PM, Friday - Saturday: 10:00 AM - 12:00 AM
These Terms and Conditions were last updated on January 1, 2024.